At Pave Tool it is our utmost importance to serve our customer as best as we can with integrity and honesty. We apologize for your experience and ask you to please allow us to better serve you with an email to us @ email@example.com with why your experience was less than desirable. We also offer you a coupon code: OneMoreTry to use on your next purchase for 5% off of the Quick-E-Tool Collection of Pave Tool Products. Enter this code at Checkout. Thank you.